What forms of payment do you accept?
We accept PayPal and all major credit cards.
What currency are your prices listed in?
Our prices are listed in CAD.
What countries do you ship to?
We offer worldwide shipping. We ship out of Canada, so it is important to check your countries customs policies about import fees & taxes.
How do I know if my order has been shipped?
You will receive an email confirmation with your tracking number once your order has been shipped. It usually takes 1-2 business days after the order has been placed to ship the order.
How long does it take for my order to arrive?
Canada – 5-7 business days
United States - 4-6 business days
International - 10-14 business days
*All shipping times are estimates. Delivery times are not in our direct control once the item has been shipped and may vary due to other factors such as customs delays, post office delays, holiday hours, etc.
What do I do if my package hasn’t arrived?
Check your tracking number for any updates regarding your package. Sometimes it can get stuck at customs or at your countries border. If tracking shows the package has been delivered and you haven’t received the item, check with your local post office as it may be there. Also, check all external locked mailboxes around yours if applicable. If you still cannot locate your package after taking these steps, contact us at firstname.lastname@example.org for further assistance.